1. Registration of online course

    • It is the responsibility of the person making the registration to ensure that the selected courses are appropriate for their needs.
    • Any change in the customers’ contact details must be notified in writing.
    • FFA does not accept responsibility for registering customers with professional bodies or entry for the relevant written exams.
    • Courses and study materials are not transferable between customers.


  1. FFA Online courses and resources

    • FFA Online courses and support will be provided for a period of 6 months for single subject and 12 months for bundle of 2 or 3 subjects from date of invoice or one exam sitting.
    • Online access is provided for the syllabus valid at the time of purchase.


  1. Liability

    • The liability of FFA for direct losses arising out of its, breach of contract or any other cause of action arising out of or in connection with this agreement is limited to the value of monies received from the customer for the course.
    • FFA shall not be liable for any consequential or indirect loss, howsoever arising.


  1. Data protection

    • Data provided to us is necessary in order to provide goods and services. FFA takes the security of customer details very seriously and we ensure that we meet our legal obligations as laid down by the Malaysian Personal Data Protection Act (PDPA) 2010.
    • The customer agrees to allow FFA to retain information and use it to:
      – communicate with the customer to perform their obligations under this agreement
      – inform customers about their courses, products and services which may be of interest
      – provide feedback to customers on their progress and exam performance
      – communicate with the customer’s employer regarding their progress, results and attendance, if applicable.
  • Customers have the right to receive details of personal information held about them. Full details can be found in our Privacy Policy.
  • Customers have the right to request erasure of their personal details. Please note FFA is required to keep information relating to financial transactions for seven years. Full details can be found in our Privacy Policy.


  1. Jurisdiction

  • This agreement shall be governed and construed in accordance with the law of Malaysia and the parties submit to the exclusive jurisdiction of the Malaysian courts for the determination of disputes arising under this agreement.